Payments and Billing

• How To Turn Off Auto Renew?

  If you’d like to turn off auto-renew for your subscription, simply let one of our Paw-Packers from DuraPaw know, and we’ll ensure it doesn’t automatically renew. If you forget or miss this step, don’t worry—your subscription will only renew on a month-to-month basis after the initial plan ends, ...

• What Happens If My Payment Fails?

  If your payment doesn’t go through, don’t worry! Here’s what happens: We'll Retry the Payment: We’ll automatically attempt to process the payment again over the next few days. You Will Receive Notifications: You’ll receive an email letting you know that the payment didn’t go through, along with ...

• When Will I Be Charged?

  Your subscription renews on the same date each month based on your original order. For example, if you placed your first order on January 5th, your next charge will occur on February 5th. If you’ve switched to a 2- or 3-month subscription, your billing schedule will follow that adjusted timefram...