If your payment doesn’t go through, don’t worry! Here’s what happens:
- We'll Retry the Payment: We’ll automatically attempt to process the payment again over the next few days.
- You Will Receive Notifications: You’ll receive an email letting you know that the payment didn’t go through, along with instructions on how to update your payment method if needed.
- Updating Payment Details: You can log in to your account to update your payment method at any time. Once updated, we’ll retry the charge.
- Suspension: If the payment isn’t resolved, your subscription may be temporarily suspended until the balance is cleared.
We’re here to help! If you’re having trouble updating your payment or need assistance, feel free to contact us, and we’ll make sure your pup doesn’t miss out on their box of fun!