Yes, in many cases we can help adjust your current DuraPaw Box preferences to better suit your pup. If your dog has strong preferences or sensitivities, just reach out to our support team and let us know what you’d like to avoid.
What Can Be Excluded
Depending on availability and your subscription setup, we may be able to:
- Avoid certain toy materials (such as fabric toys)
- Avoid specific treat flavors or ingredients
- Adjust toy styles (for example, substitute nylon toys for other engaging options)
These adjustments help us make better selections for your pup moving forward.
Important Things to Know
- Exclusions are applied to your active subscription preferences, not individual purchases, rewards or free gifted items.
- Requests are handled on a best-effort basis and depend on product availability for each monthly theme.
- Exclusions apply going forward and do not guarantee specific items in every box.
How to Request an Exclusion
Email our support team at hello@durapaw.cawith the details of what you’d like us to avoid, and we’ll take care of updating your preferences.
Why We Do It This Way
DuraPaw Boxes are designed to stay fun and surprising while still respecting your pup’s needs. Preference-based exclusions allow us to strike that balance without removing the joy of discovery.
Dec 16, 2025