Customizations

• Are There Discounts on Add-Ons for Subscribers?

  Subscribers get access to an exclusive add-on shop where you can pick up extra toys, treats, and essentials at subscriber-only savings. If you ever want to spoil your pup a little more, add-ons make it easy to build on your DuraPaw Box without changing your core subscription. Subscription Add-On...

• Can I exclude certain items from my box?

  Yes, in many cases we can help adjust your current DuraPaw Box preferences to better suit your pup. If your dog has strong preferences or sensitivities, just reach out to our support team and let us know what you’d like to avoid. What Can Be Excluded Depending on availability and your subscript...

• Can I Get a Toys Only Box?

  Yes, you can! When signing up through our quiz, you’ll have the option to choose a Toys Only box. This option focuses entirely on engaging, durable toys and does not include treats. Already a Subscriber? If you’re currently subscribed and would like to switch to a Toys Only box, you can update ...

• How to Customize your DuraPaw Box

  Customize Customization is all about adjusting your pup’s overall preferences so future DuraPaw Boxes feel like a better fit. While each box is still a curated surprise, your dog’s profile helps guide what goes into it. Toy Style Preferences If your dog prefers certain types of toys, such as d...

• What If I Have a Specific Toy or Treat Request?

  We’re happy to customize your DuraPaw box to better suit your pup’s needs! If you have specific requests for toy types, treat flavors, or other preferences, simply reach out to us at hello@durapaw.ca, and we’ll do our best to accommodate. Whether it’s avoiding certain materials, focusing on spec...