Customizations
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Can I exclude certain items from my box?
Of course, we’re all about making tails wag! If your pup has a preference (or a very strong opinion about certain toys or treats), you can absolutely let us know. Just send us an email at hello@durapaw.ca, and we’ll happily tailor your box to exclude specific items. Whether it’s fabric toys, a tr... -
Yes, you can! When signing up during Step 4 of our quiz, you can select the Toys-Only option to receive a box focused entirely on engaging and durable toys. If you are a current subscriber already and would like to change to a Toys Only box, you can easily update your preferences at any time fro...
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How Can I Customize My Next Box?
We love adding a personal touch to your pup’s DuraPaw boxes! While we don’t currently have an online customization tool, you can absolutely personalize your upcoming box by reaching out to us. Simply email us at hello@durapaw.ca or reply to your order confirmation with the specific preferences yo... -
Subscriber-only Discounted Add-On Shop
Did you know you can customize your DuraPaw box even further by adding extra toys, treats, and essentials? With our subscription portal, you can easily include add-ons for massive savings – up to 50% off! Whether you’re looking for surprise toys, eco-friendly poop bags, or durable chewer bowls, y... -
What If I Have a Specific Toy or Treat Request?
We’re happy to customize your DuraPaw box to better suit your pup’s needs! If you have specific requests for toy types, treat flavors, or other preferences, simply reach out to us at hello@durapaw.ca, and we’ll do our best to accommodate. Whether it’s avoiding certain materials, focusing on spec...