Order and Shipping

  • Can I Modify My Order After Placing It?

    Yes, you can! If you need to make any changes, just send us an email at hello@durapaw.ca, and we’ll take care of it for you. Here are some example of what you can modify: Add additional dogs to your subscription. Change toy sizes to better suit your pup. Update allergy information or treat prefe...

  • Can’t Find Your Package?

    If your package is missing, don’t worry! Here’s how to track it down and what to expect: Check Your Tracking Info: Review the tracking details in your email. Sometimes packages are marked as delivered a day early. Check all Possible Delivery Locations: Check porches, backyards, garages, communit...

  • How Long Will It Take to Get My Order?

    We ship your order the same business day! Depending on your location, it typically takes 3–7 business days (sometimes less!) for your package to arrive. You’ll receive all the delivery details in your confirmation email.

  • Is Shipping Free?

    Yes! Shipping is completely free on all subscription boxes, every single order. (We cover this for you) Whether it’s your first box or your tenth, we’ve got the shipping covered so you can focus on the joy of unboxing with your pup! For individual orders, we offer low flat-rate shipping options...

  • Track My Order

    Need assistance with tracking your order? We're here to help! 🐾 Track Your Order Here Track Your Order Here Please

  • When to Expect My Next Box?

    You can log in to your account to view your subscription details, including upcoming orders 😊. By default, your boxes ship every 30 days (one month) from the date of your purchase. For example, if you placed your order on January 25th, your next box would be scheduled for February 25th. Feel fre...

  • Where are your DuraPaw toys made?

    DuraPaw is proudly Canadian—our toys are designed in-house with dogs in mind, our treats are 100% made in Canada, and every box is packed with care in Edmonton, Alberta 🍁. We work with trusted partners both locally within Canada and overseas to bring your pup only the best, choosing every item wi...

  • Who Do You Ship With?

    We work with trusted couriers like Purolator, UPS, Canada Post, and others to deliver your pup’s goodies safely and quickly. Our goal is to ensure every package arrives on time, no matter where you are! We’ll always choose the best and fastest shipping method based on your location to make sure ...