If your package is missing, don’t worry! Here’s how to track it down and what to expect:
- Check Your Tracking Info: Review the tracking details in your email. Sometimes packages are marked as delivered a day early.
- Check all Possible Delivery Locations: Check porches, backyards, garages, community boxes, parcel lockers, or ask neighbors—carriers can leave packages in unexpected places.
- Reach Out to Us: If all else fails, let us know and we will open a claim with the courier. They will begin by investigating the last known scan locations and trace it back from there.
- Keep an Eye Out for Email Updates: You may receive email updates from us and/or the courier as they process the claim.
- Answer Quick Survey From Courier: If the courier sends a survey, reply promptly to confirm your address and that you haven’t received the package.
Fun Fact: Over 80% of missing packages are found and redelivered within 1–2 days! Opening a claim as soon as possible helps the courier retrieve the package faster.
We’re here to assist you every step of the way—just reach out if you need help! 🐾