Support and Contact
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How do Free Replacement Toys Work?
At DuraPaw, every pup plays differently, and no toy is a perfect match every time. If a toy from your DuraPaw Box doesn’t work out as expected, we offer a Free Toy Replacement Guarantee to keep playtime fun and frustration-free. This guarantee is limited to up to one replacement toy per box and ... -
How Do I Cancel My Subscription?
We understand that circumstances can change, and we’re here to help ensure your subscription works perfectly for you and your pup. Subscriptions can be canceled at any time, but it’s important to note that early cancellations before the end of your subscription term will result in forfeiting any ... -
I Thought My Subscription Plan Was Complete?
We understand the confusion if you thought your subscription plan was complete. After your initial plan duration ends, your subscription automatically renews on a month-to-month basis to ensure your pup continues to enjoy fresh toys and treats—avoiding any interruption. Many of our customers lov... -
We’re here to help! If your dog managed to destroy a toy faster than expected or it wasn’t a pawfect match, don’t worry. Fill out this simple and easy Free Replacement Toy Form to see if you qualify for up to one Free Replacement Toy in your next scheduled DuraPaw box! Supporting you and your fur...
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Provide Feedback or Rate a Chat
We’d love to hear your thoughts! Whether you’re thrilled with our service or feel something could be improved, we’re here to listen. How to Rate the Chat At the end of your conversation, you’ll have the option to: Give the chat a thumbs up 👍 if you’re happy with the assistance. Provide a thumb...