Support and Contact
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How do Free Replacement Toys Work?
At DuraPaw, we understand that every pup is unique, and no toy is perfect for every pup. In the rare event that a toy doesn’t meet your expectations, we’ve got you covered with our Free Toy Replacement Guarantee. Here’s how it works: Let Us Know Share Any Relevant Details Receive Your Free Repl... -
How Do I Cancel My Subscription?
We understand that circumstances can change, and we’re here to help ensure your subscription works perfectly for you and your pup. Subscriptions can be canceled at any time, but it’s important to note that early cancellations before the end of your subscription term will result in forfeiting any ... -
I Thought My Subscription Plan Was Complete?
We understand the confusion if you thought your subscription plan was complete. After your initial plan duration ends, your subscription automatically renews on a month-to-month basis to ensure your pup continues to enjoy fresh toys and treats—avoiding any interruption. Many of our customers lov... -
We’re here to help! If your dog destroyed a toy faster than expected or it wasn’t a pawfect match, don’t worry. We’ll include a Free Replacement Toy in your next box to ensure your pup stays happy and entertained all month long! Supporting you and your furry friend is what we do best! 🐾 Let us k...
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Provide Feedback or Rate a Chat
We’d love to hear your thoughts! Whether you’re thrilled with our service or feel something could be improved, we’re here to listen. How to Rate the Chat At the end of your conversation, you’ll have the option to: Give the chat a thumbs up 👍 if you’re happy with the assistance. Provide a thumb...