At DuraPaw, every pup plays differently, and no toy is a perfect match every time. If a toy from your DuraPaw Box doesn’t work out as expected, we offer a Free Toy Replacement Guarantee to keep playtime fun and frustration-free.
This guarantee is limited to up to one replacement toy per box and is only valid for active subscribers.
How the Free Toy Replacement Works
If a toy wasn’t the right fit, here’s what to do:
- Fill out this quick and easyFree Replacement Toy Form This helps us match your profile and choose a better replacement for your pup’s play style.
- We’ll include a replacement toy in your next DuraPaw Box If applicable and approved, there’s no extra charge, and replacements are added to a future shipment.
Important Things to Know
- Replacements are provided at our discretion based on the situation.
- The replacement is included in a future box, not sent separately.
- This guarantee applies to toys included in your DuraPaw Subscription Box only.
- This guarantee is for "Active" DuraPaw subscriptions only.
- The Free Toy Replacement Guarantee is limited to one replacement per box.
Why We Offer This
Dogs are wonderfully unique, and toy preferences can change. This guarantee exists to make sure your pup stays excited about playtime while helping us learn what works best for them over time.
If something didn’t click, just let us know. We’re always happy to help fine-tune future boxes for your pup.
Feb 10, 2026